Hello World :)
You've found me! My name is Kevin Zelechoski, and I'm now hosting my resume with GitHub Pages. Here's to progression!
Versatile, energetic, and adaptable SaaS operations leader with over 20 years of experience with technical program management, process improvement, and client services. Throughout my career, I have fostered substantive relationships with clients, and I have led dozens of project teams in pursuit of creative solutions on their behalf.
I thrive in a collaborative environment; those with whom I've worked appreciate how I negotiate and manage change, and also how I convey complex concepts in straightforward terms. These skills have been honed over many years of nurturing successful client partnerships and managing internal cross-functional teams.
I am efficient and effective at analyzing complex process ecosystems. As well, I am adept at project planning using traditional waterfall, (bridging with) Agile models of Scrum/Kanban, and I possess Jira platform administrative prowess. But no matter the development methodology, one thing remains constant: planning your roadmap is a custom calculation each and every time.
You may find me on here on LinkedIn!
C O R E
P R O F I C I E N C I E S
+ Agile (Kanban/Scrum) methodologies
+ waterfall Software Development Life Cycle (SDLC)
+ strategic project planning (Jira, MS Project)
+ tracking KPIs, OKRs (Ally.io, Aha.io), SaaS/CPaaS roadmaps (Jira)
+ leading distributed teams using asynchronous communications
+ Jira Query Language (JQL)
+ Jira Cloud platform administration & customization
+ Confluence knowledge management
+ contingency, risk, & change management
+ persuasive writing, speaking, & negotiation
+ emotional intelligence (EQ) & metacognition
+ MacOS & Windows operating systems
+ Microsoft Office & Google Workspace application suites
C A R E E R
E X P E R I E N C E
Olo, Inc. | SENIOR TECHNICAL PROGRAM MANAGER | Remote from Seattle, WA | 1/2022 - 5/2022
A leading technology & commerce platform allowing restaurants to interface with the on-demand world.
+ Joined the PMO to drive a dozen Engineering teams' effectiveness and efficiency of using Jira, Confluence, and eazyBI.
+ Earned Jira and eazyBI admin credentials; worked with Directors to ascertain strategic requirements and SOPs for BAU.
+ Drafted informed recommendations for refactoring & optimizing these platforms' architectures and operating dynamics.
+ Transitioned into one of two roles chartering a new Engineering Agility Team (as PMO was deprecated); simultaneously:
- establishing a Jira Project backlog, and supporting Agile ceremonies (practicing what we were expected to preach);
- piloting an Agility Tune-up workshop series for Engineering teams with a colleague and an external consultant;
- inventing, testing and executing an approach to move Olo's product roadmap tracking from spreadsheets into Jira;
- manipulating Jira settings (workflows, custom fields, automations) to achieve Sarbanes-Oxley (SOX) audit compliance;
- generating a plan to foster momentum for Engineering to migrate dozens of services from a legacy platform;
- addressing daily IT requests from end-users for Jira and eazyBI support.
OpenMarket (Amdocs/Infobip) | SENIOR TECHNICAL PROGRAM MANAGER | Remote from Seattle, WA after 18 months at HQ | 8/2018 - 6/2021
A global A2P (Application-to-Person) telecommunications network, multi-channel CPaaS messaging and SaaS data reporting platform.
+ Facilitated platform migrations and decommissions to support Infobip's acquisition of OpenMarket.
+ Created systems infrastructure, and optimized operations for the TechOps Application Support Team.
+ Directed admins and integration engineers who maintain instances of:
- Salesforce (Sales/Support Cloud CRM)
- Tableau (data science)
- Atlassian's Jira & Confluence
+ Served as OpenMarket's lead Atlassian operations consultant, responsible for directing:
- project and form customizations to support nomination of new product features to the Engineering roadmap;
- configuration of workflows, issue types, screen/field schemes, mail integrations, post functions & dashboards; and
- the adoption of Jira Integration+ for Slack (an app reducing the administrative burden of tasks received in the Slack workflow).
+ Operationalized and integrated roadmap tooling solutions for TechOps, InfoSec, and the PMO (Jira Plans, Aha!, Timeline+).
+ Drove scrutiny of OKRs within the TechOps Leadership group, and ensuring broader alignment with corporate OKR commitments.
+ Initiated the use of Heroku Connect as an enhanced data layer (EDL) to reduce inefficient API calls between Tableau and Salesforce.
+ Enhanced annual NPI client services and program management operations for a small team dedicated to Apple, Inc. (until March 2020).
+ Directed preparation, documentation, training and release of OpenMarket's Visual Insights data visualization product (until July 2019).
The Garrigan Lyman Group (GLG) | SENIOR PROJECT MANAGER | SEATTLE, WA | 10/2016 - 3/2018
Alert Logic | American Tire Distributors (ATD) | BlitzMasters | Emser Tile | Evergreen Home Loans | iHeartRadio | Philips Oral Healthcare
+ Managed various multi-channel projects and associated client relationships for the duration of my tenure at GLG.
+ Orchestrated strategic design and development deliverables for corresponding digital engagement campaigns.
+ Led cross-functional agency and client teams through a comprehensive redesign of the EvergreenHomeLoans.com website.
+ Instituted and facilitated a weekly all-managers forum to foster negotiations over tactical staffing assignments.
+ Served as the agency's functional subject matter expert (SME) for NetSuite's ERP and business accounting platform.
MRM // McCann | SENIOR TECHNICAL PROJECT MANAGER | SALT LAKE CITY, UT | 6/2012 - 5/2016
Verizon Wireless (VzW) | Managed B2B AOR web development retainer scope, and online video series content development ($3MM+).
Synchronoss Technologies | Led discovery and workflow design for concurrent enterprise, and corporate rebranding efforts.
+ Directed status reporting and cross-functional team workflows; delegated daily tasks to Project Managers (three direct report PMs).
+ Developed prospective project plans used for pitching clients on various incremental projects.
+ Forecasted program-level staffing projections, and negotiated weekly changes to team allocations with discipline leads.
+ Introduced ticketing and workflows to a cross-functional agency team of over 60 members (Microsoft TFS).
+ Architected, populated, and managed a CMS for a retainer multi-media web program over three fiscal years.
+ Supervised engineering of an ROI-style web calculator for VzW's Smart Metering product offering.
+ Led content architecture for a broadcast video content delivery network (CDN) platform migration.
AMP AGENCY | SENIOR INTERACTIVE PRODUCER | BOSTON, MA | 2/2010 - 7/2011
Supervised client relations for Interactive department projects, while managing design and development workflows for the agency.
+ Engineered schedule, scope, and specification documents in collaboration with clients to define KPIs and cost estimates.
+ Directed a website redesign and built/maintained the corresponding CMS for a preeminent healthcare investment bank (Leerink.com).
+ Managed development of an interactive game and sweepstakes for a nationwide product launch.
+ Facilitated implementation of Jira issue tracking software, which standardized and streamlined development workflows.
STUDIOCOM | PROJECT MANAGER | BOSTON, MA | 3/2008 - 7/2009
+ Served as the agency's original Account Supervisor on the Dunkin' Donuts' website retainer account.
+ Managed a successful build and launch of Dunkin's original (v1.0) iOS customer mobile ordering application "Dunkin' Run."
+ Directed design and development of a new website to anchor the national re-launch of the KangaROOS USA sneaker brand.
CONNELLY PARTNERS | INTERACTIVE ACCOUNT SUPERVISOR | BOSTON, MA | 9/2006 - 3/2008
Maintained client project partnerships and directed design/development workflows for a talented and growing web team.
DIGITAS (DigitasLBi of Publicis Groupe) | DELIVERY MANAGER | BOSTON, MA | 5/2002 - 9/2006
Facilitated development and deployment of websites & microsites, email programs, and online advertising campaigns for Fortune50 clients.
H I G H E R
E D U C A T I O N
BOSTON COLLEGE | Carroll School of Management | CHESTNUT HILL, MA
Bachelor of Science | Marketing Study @ The American University of Paris (AUP) - Paris, FRANCE
I N T E R E S T S
Mountain/ultra/trail runner, snowboarder; lover of canines and chickens, nature and photography, encounters with wildlife, live music, and Oxford commas :)